This unit of competency describes the skills and knowledge required to select and use appropriate methods of communication and negotiation to support audit processes.

This unit applies to individuals who undertake regulatory, commercial or internal audits. This includes taking responsibility for their own work and providing and communicating solutions to a range of predictable and sometimes unpredictable problems.

This unit supports relevant legislation, including food standards included in the Australia New Zealand Food Standards Code, industry codes of practice relating to validation and verification of a food safety program, and the audit requirements detailed in the National Regulatory Food Safety Auditor Guideline and Policy, and should be read in conjunction with these documents.

Regulatory food safety audits in Australia are covered by state/territory legislative frameworks that support the requirements of the National Food Safety Audit Policy 2009.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Define and agree on scope of audit with client
Define, communicate and agree on roles and responsibilities of all personnel involved in the audit process, including those for whom English is a second language
Determine and agree on appropriate communication methods and protocols and specific arrangements, including reporting requirements
Document the communication plan
Select communication methods to take account of system owner and food business requirements, workplace culture and individual differences
Use appropriate communication methods to establish and maintain effective client relationships
Interpret information provided by the auditee in the context of the industry sector, language and culture of the business
Apply communication techniques to encourage all relevant parties to participate and express views throughout audit
Identify and clarify areas of disagreement over audit outcomes with the auditee
Seek understanding on actions to be followed to resolve outstanding issues
Treat auditee’s views with respect
Explore options for resolving differences to reach agreement and meet audit timeline and resource parameters
Explore appropriate issue resolution strategies to increase the likelihood of agreement on steps required to conclude the audit
Manage the negotiation process to maintain constructive client relationships
Report any areas of continuing non-compliance that result from unresolved differences to system owners and appropriate authorities as required

Assessment Cover Sheet

FBPAUD4002 - Communicate and negotiate to conduct food safety audits

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FBPAUD4002 - Communicate and negotiate to conduct food safety audits

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: